Electronic Government Systems Interoperability Model

Mohamed Hairul Othman, Rozilawati Razali


Electronic Government (e-Government) is an initiative to transform the public-sector delivery system towards providing high-performance services and becoming more citizen-oriented. The emergence of broadband and communications technology has become the catalyst for the growth of online systems that form the main thrust of eGovernment. However, the satisfaction level of e-Government systems among citizens is still low because of recurrent transactions in various isolated systems. This is due to the fact that most e-Government systems have yet to be integrated. Successful integration could only be achieved if interoperability factors are completely defined and introduced in the early stages of systems development. These requirements currently are not fulfilled. Previous studies have identified seven contributing factors towards e-Government systems interoperability. This study extends the findings further by confirming those factors through a qualitative approach. Semistructured interviews were used involving five highly experienced informants from various Government agencies. The empirical data were then analysed using the content analysis method. From the analysis, the seven factors were refined into respective elements, which delineate the characteristics of each factor. The factors and elements then together form an e-Government systems interoperability model.


e-Government; Interoperability; Integrated Management System; Online Services;

Full Text:



M. Novakouski and G. G. A. Lewis, Interoperability in the EGovernment Context. Carnegie Mellon University, Pittsburgh, 2012.

Gartner, “What is E-Government,” 2000. [Online]. Available at https://www.gartner.com/doc/308454/egovernment-gartnersdefinitions. [Accessed: 12-Jan-2017].

S. A. Chun, L. F. Luna-Reyes, and R. Sandoval-Almazán, “Collaborative e-government,” Transform. Gov. People, Process Policy, vol. 6, no. 1, pp. 5–12, 2012.

F. Narducci, M. Comerio, C. Batini, and M. Castelli, “A similaritybased framework for service repository integration,” Data Knowl. Eng., vol. 106, pp. 18–35, 2016.

UNDESA, UN E-Government Survey 2016. E-Government in Support Of Sustainable Development, New York, 2016.

R. Sharma and P. K. Panigrahi, “Developing a roadmap for planning and implementation of interoperability capability in egovernment,” Transform. Gov. People, Process Policy, vol. 9, no. 4, pp. 426–447, 2015.

A. Paul and V. Paul, “A Framework for e-government interoperability in Indian perspective,” Int. J. Comput. Inf. Syst. Ind. Manag. Appl., vol. 6, pp. 582–591, 2014.

P. Domingues, P. Sampaio, and P. M. Arezes, “Integrated management systems assessment: A maturity model proposal,” J. Clean. Prod., vol. 124, pp. 164–174, 2016.

G. İskender and S. Özkan, “E-government transformation success,” Transform. Gov. People, Process Policy, vol. 7, no. 3, pp. 364–392, 2013.

P. L. Sun, C. Y. Ku, and D. H. Shih, “An implementation framework for e-government 2.0,” Telemat. Informatics, vol. 32, no. 3, pp. 504–520, 2015.

K. Schwab and X. Sala-i-Martín, The Global Competitiveness Report. Geneva: World Economic Forum, 2014.

E. Dudley, D. Lin, M. Mancini, and J. Ng, “Implementing a citizencentric approach to delivering government services,” McKinsey & Company, 2015. [Online]. Available at http://www.mckinsey.com/industries/public-sector/our-insights/ implementing-a-citizen-centric-approach-to-deliveringgovernment-services

T. Dwi and R. Goodwin, “User acceptance of SMS-based egovernment services : Differences between adopters and nonadopters,” Govermant Information Quaterly, vol. 30, no. 4, pp. 486- 497, 2013.

C. I. Vrabie and A. M. Tîrziu, “A key factor in developing smart cities,” in EIRP Proceedings, 2016, vol. 11, no. 2016, pp. 2010– 2015.

M. H. Othman and R. Razali, “Key contributing factors towards successful electronic government systems interoperability,” in International Conference on Research and Innovation in Information Systems, 2013, vol. 3, pp. 302–307.

M. Bernardo, A. Simon, J. J. Tarí, and J. F. Molina-Azorin, “Benefits of management systems integration: A literature review,” J. Clean. Prod., vol. 94, 2015.

J. Kirchherr, J. Klier, and S. Stern, The E-Government Revolution The E-Government Revolution : Creating New Strategies for the Digital Age. McKinsey & Company, Berlin, 2015.

G. F. Khan, H. Y. Yoon, J. Kim, and H. W. Park, “From egovernment to social government: Twitter use by Korea’s central government,” Online Inf. Rev., vol. 38, no. 1, pp. 95–113, 2014.

F. Zhao, J. Wallis, and M. Singh, “E-government development and the digital economy: a reciprocal relationship,” Internet Res., vol. 25, no. 4, pp. 734–766, 2015.

A. Rabaiah and E. Vandijck, “A strategic framework of egovernment : Generic and best practice,” Electron. J. eGovernment, vol. 7, no. 3, pp. 241–258, 2009.

R. Sharma and P. K. Panigrahi, “Developing a roadmap for planning and implementation of interoperability capability in egovernment,” Transform. Gov. People, Process Policy, vol. 9, no. 4, pp. 426–447, 2015.

V. J. J. M. Bekkers, J. Hartley, and S. S. Dawes, Innovation and the Public Sector. Netherlands: IOS Press BV, 2015.

C. Moraveck, E-Government Information Systems Integration and Success Factors within County Government, Doctoral Dissertation, pp. 196, 2010.

M. Q. Patton, Qualitative Research & Evaluation Methods: Integrating Theory and Practice. Sage Publications Inc., 2015.

D. Wilsey, “The strategic planning wheel of doom,” 2013. [Online]. Available at http://www.balancedscorecard.org/ Resources/Blog/ArtMID/2701/ArticleID/1021/The-StrategicPlanning-Wheel-of-Doom. [Accessed: 23-Jan-2017].

Gartner, “Business process re-engineering,” IT Glossary. [Online]. Available at http://www.gartner.com/it-glossary/bpr-businessprocess-re-engineering/. [Accessed: 13-Jan-2017].

MAMPU, Pelan Transformasi MAMPU 2015-2017. Purajaya: MAMPU, 2015.

M. Yusuf, C. Adams, and K. Dingley, “Digital citizen participation within schools in the United Kingdom and Indonesia : An actornetwork theory (ant) perspective,” Information, vol. 7, no. 4, p. 69, 2016.

J. Y. Kim, Plan for Introducing Open Data and Establishing Institutional Framework. Seoul: Software Policy & Research Institute, 2015.


  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.

ISSN: 2180-1843

eISSN: 2289-8131