COMMUNICATION SKILLS AS AN ENABLER TO KNOWLEDGE TRANSFER IN SMEs

Aziz Yahya

Abstract


The study was designed to discover the relationship between communication
skills and knowledge transfer of engineers in SMEs. The communication
skills involved are Listening skills, Seeking and Giving Feedback abilities,
Understanding Others abilities, Influencing and Relating abilities and Oral
and Written skills. The findings were collected through a survey by means
of questionnaire distributed to subordinates of engineers. The findings show
that workers under engineers’ supervision feel that all the communication
attributes are important to be possessed by the engineers. However, there
is a lack of communication skills in the part of engineers in delivering
the knowledge. This, in turn, will affect the receiving of knowledge at the
other end. Logically, this will give great impact to the productivity of the
companies. This study is a preliminary approach in determining the factors
to boost knowledge transfer in industrial sectors. Recommendations are
provided to enhance communication skills for better knowledge transfer
exercise in organizations.


Keywords: communication skills, knowledge transfer, engineers, small
medium enterprises


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e-ISSN : 2289-8115      ISSN : 1985-7012