Factors Influencing Enterprise Resource Planning System: A Review

M.S. Hasan, Z. Ebrahim, W.H.W. Mahmood, M.N.A Rahman


The purpose of this paper is to provide a comprehensive review on factors that influence the enterprise resource planning system (ERP-S) implementation from literature studies between 2011 and 2016. A set of criteria was set to explore ERP-S related research articles through academic search engines and academic databases. Selected articles were categorized into critical success failure factors (CSFF), ERP-S user factors, and ERP-S assimilation factors. The findings from this paper provides a deeper understanding to both academicians and industrial practitioners regarding ERP-S success factors. A strategic plan can also be developed to ensure successful ERP-S implementation.

Full Text:



M. Aarabi, M. Z. M. Saman, K. Y. Wong, A. H. Azadnia, and N. Zakuan, “A Comparative Study on Critical Success Factors (CSFs) of ERP Systems Implementation among SMEs and Large Firms in Developing Countries,” International Journal of Advancements in Computing Technology, vol. 4, no. 9, pp. 226–239, 2012.

J. I. P. Oguduvwe, “Nature, Scope and Role of Research Proposal in Scientific Investigations,” IOSR Journal Of Humanities And Social Science (IOSR-JHSS), vol. 17, no. 2, pp. 83–87, 2013.

P. Cronin, F. Ryan, and M. Coughlan, “Undertaking a literature review: a step-by-step approach,” British Journal of Nursing, vol. 17, no. 1, pp. 38–43, 2008.

D. Hwang and H. Min, “Identifying the drivers of enterprise resource planning and assessing its impacts on supply chain performances,” Industrial Management & Data Systems, vol. 115, no. 3, pp. 541–569, 2015.

S. Y. Huang and A. Chiu, “ERP System Case Study for Accessory Industry,” Journal of Convergence Information Technology, vol. 6, no. 11, pp. 390–399, 2011.

Y. Li, “ERP adoption in Chinese small enterprise: an exploratory case study,” Journal of Manufacturing Technology Management, vol. 22, no. 4, pp. 489–505, 2011.

R. Basu, P. Upadhyay, M. C. Das, and P. K. Dan, “An approach to identify issues affecting ERP implementation in Indian SMEs,” Journal of Industrial Engineering and Management, vol. 5, no. 1, pp. 133–154, 2012.

F. A. Goni, A. G. Chofreh, M. Mukhtar, S. Sahran, and S. A. Shukor, “Segments and elements influenced on ERP system implementation,” Australian Journal of Basic and Applied Sciences, vol. 6, no. 10, pp. 209–221, 2012.

S. Rouhani and A. Zare Ravasan, “ERP success prediction: An artificial neural network approach,” Scientia Iranica, vol. 20, no. 3, pp. 992–1001, 2012.

H. M. Beheshti, B. K. Blaylock, D. A. Henderson, and J. G. Lollar, “Selection and critical success factors in successful ERP implementation,” Competitiveness Review, vol. 24, no. 4, pp. 357–375, 2014.

B. Ozorhon and E. Cinar, “Critical Success Factors of Enterprise Resource Planning Implementation in Construction: Case of Turkey,” Journal of Management in Engineering, vol. 31, no. 6, pp. 04015014, 2015.

P. Garg and D. Agarwal, “Critical success factors for ERP implementation in a Fortis hospital: an empirical investigation,” Journal of Enterprise Information Management, vol. 27, no. 4, pp. 402–423, 2014.

A. Aldammas and A. S. Al-Mudimigh, “Critical success and failure factors of ERP implementations: Two cases from kingdom of Saudi Arabia,” Journal of Theoretical and Applied Information Technology, vol. 28, no. 2, pp. 73–82, 2011.

L. Shaul and D. Tauber, “CSFs along ERP life‐cycle in SMEs: a field study,” Industrial Management & Data Systems, vol. 112, no. 3, pp. 360–384, 2012.

J. Soltanzadeh and M. Khoshsirat, “How can technology transfer concepts lead to a successful ERP implementation?,” Research Journal of Applied Sciences, Engineering and Technology, vol. 4, no. 23, pp. 5222–5229, 2012.

R. Saravanan and C. Sundar, “Derivation and validation of a conceptual model for ERP implementation success factors – An Indian context,” Journal of Theoretical and Applied Information Technology, vol. 78, no. 1, pp. 132–146, 2015.

P. Ifinedo, “Examining the influences of external expertise and in-house computer/IT knowledge on ERP system success,” Journal of Systems and Software, vol. 84, no. 12, pp. 2065–2078, 2011.

W. H. Wan Mahmood, M. N. A. Rahman, and B. M. Derosa, “Green supply chain management in malaysian aero composite industry,” Jurnal Teknologi (Sciences and Engineering), vol. 59, no. SUPPL.2, pp. 13–17, 2012.

W. H. Wan Mahmood, N. Mat Tahar, M. Nizam Ab Rahman, and Baba, “Supply chain enhancement through product and vendor development programme,” Journal of Modelling in Management, vol. 6, no. 2, pp. 164–177, 2011.

L. Liu, Y. Feng, Q. Hu, and X. Huang, “From transactional user to VIP: how organizational and cognitive factors affect ERP assimilation at individual level,” European Journal of Information Systems, vol. 20, no. 2, pp. 186–200, 2011.

S. J. Cereola, B. Wier, and C. S. Norman, “Impact of top management team on firm performance in small and medium-sized enterprises adopting commercial open-source enterprise resource planning,” Behaviour & Information Technology, vol. 31, no. 9, pp. 889–907, 2012.

S. Sternad, M. Gradisar, and S. Bobek, “The influence of external factors on routine ERP usage,” Industrial Management & Data Systems, vol. 111, no. 9, pp. 1511–1530, 2011.

I. M. Al-Jabri, “Antecedents of user satisfaction with ERP systems: mediation analyses,” Kybernetes, vol. 44, no. 1, pp. 107–123, 2015.

© Journal of Advanced Manufacturing Technology